People who use this style tend to accept decisions without question, avoid confrontation, and delegate difficult decisions and tasks.Avoiding is another passive approach that is typically not effective, but it has its uses.The research work of Kenneth Thomas and Ralph Kilmann in the 1970s led to the identification of five styles of conflict and the development of a widely used self-assessment called the Thomas Kilmann Conflict Mode Instrument, or TKI.
Over the years the company had routinely accommodated her wish to wear a while working at the front counter and was terminated. The court, holding that the company had a duty to accommodate plaintiff’s religious practice and could not rely on perceived customer preferences to establish that accommodating plaintiff would cause it undue hardship, granted summary judgment against the employer. The general information contained herein is intended for informational purposes only.
after she was hired, and told management that she eventually planned to wear a full headpiece, with only her eyes showing. It is not intended to be, and should not be construed as, legal advice or legal opinion on any specific facts or circumstances.
The key to success is to develop a flexible toolkit of conflict management approaches and use the one that best fits the situation.
The accommodating style is one of the most passive conflict resolution methods.
There is no right or wrong style of conflict resolution. Learn how to use all five and you’ll be much more effective.
As a manager, learn to suggest different approaches based on these five styles when striving to defuse conflict.
The International Society of Primerus Law Firms’ staff spent the morning volunteering at a Feeding America facility in West Michigan. In 2009, the EEOC received 1,490 complaints from Muslims, the fifth consecutive year the number of complaints rose.
The Primerus team worked together to label, scoop, seal, pack and box 3,500 lbs. “The trend could reflect a rise in Islamophobia in the workplace or an increased willingness on the part of Muslims to report discrimination — or both,” according to one observer.
He even offered to come in early or stay late to make up for any lost time. In the California case the store manager had made a note on the interview form that the young woman did not have that All-American “Abercrombie look.” Abercrombie, of course, is no stranger to litigation over its “Look Policy.” , No. On this campus, more than 10 percent of the students are Muslims, and as part of the ritual ablutions required before their five-times-a-day prayers, some were washing their feet in the sinks. After discussions with the Muslim Students’ Association, the university announced that it would install ,000 foot-washing stations in several bathrooms. Nationwide, more than a dozen universities have foot baths, many installed in new buildings. But after a Muslim student at Minneapolis Community and Technical College slipped and hurt herself . “After the column, a Christian conservative group issued an action alert to its members, which prompted 3,000 e-mail and 600 voice messages to me and/or legislators,” said Phil Davis, president of the college. Universities Install Foot Baths for Muslim Students,” It did not help plaintiff’s case that none of the other Muslim employees in the plant appeared to have held the religious views that plaintiff held regarding touching pork.
The employer, citing potential violation of the collective bargaining agreement and impact on the morale of the other drivers, rejected the driver’s suggested accommodation, proposing that he instead bid on evening shifts that would not conflict with his prayer obligations. 8, 2008) when the EEOC obtained a consent decree from a Minnesota chicken processor adding a paid break during the second half of each shift to accommodate the religious beliefs of Muslim employees who wish to pray in the course of the work day. But as a legal and political matter, that solution has not been quite so simple. On some campuses, like George Mason University in Fairfax, Virginia, and Eastern Michigan Uni-versity, in Ypsilanti, Michigan, there has been no outcry . Davis said that after a legal briefing, the board con-cluded that installing foot baths was constitutional and that the college hoped to have a plan in place by the next school year. As the court noted, “the evidence is that the other Muslim employees made no such assertions to .
If we compromise, we may feel OK about the outcome, but still harbor resentments in the future.